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- Return and Exchange Policy
Return and Exchange Policy
We reserve the right to limit returns to unopened or defective products .All returned product(s) must be in the original packaging and include any manuals, cabling and accessories in “as new sell-able” condition. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video game and computer hardware after 30 days.
We do not accept returns of:
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
To return products purchased Online:
To return or exchange an item go to LevelUpVideoGames.com, log-in to your account and click on returns, include the packing list, identify the reason for the return. Upon receiving your request we will review and issue a Return Authorization with instructions on packaging, shipping and returning your purchased product(s).
Items may be returned by taking them to our physical store located 7401 N. La Cholla Blvd #162, Tucson, Arizona 85742. Items returned to store location must be accompanied by the original packing list. Store return are subject to manager approval.
Handling costs are non-refundable. If the reason for your return is due to our error, please contact at our email address below for a handling credit.
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.
Abreu Entertainment LLC.
Dba. Level Up Video Games
7401 N. La Cholla Blvd. #162
Tucson, AZ 85741