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Return and Exchange Policy

Return Policy for Used games or accessories:

At Level Up Video Games we want to make sure you get the used game or used accessory you want. All of our used games come with a 30 day satisfaction no-hassle return policy. If you want to return an item for an exchange, or refund (your choice) just use our contact us page or call us within 30 days of purchase and we will get you an RMA and pre-paid return postage for you to get your order back to us. It's as simple as that!

Return policy for New games or accessories:

New games and accessories are returnable within 30 days of purchase only if unopened. We cannot do refunds for games or accessories new that have been opened. If you have a new game or accessory that you would like to return and it has not been opened please contact us within 30 days of purchase and we wil get you and RMA and pre-paid return postage for you to get your order back to us.

Shipping Policies Shipping Time:

Items will ship no later than the next business day. We ship Monday - Friday, holidays excluded. USPS orders also ship on Saturday. Orders received by 12:00pm Pacific Standard Time will ship the same day.

All of our free and flat rate shipping services are sent using USPS with signature confirmation standard First Class mail or Priority Mail when package is larger. Level Up cannot guarantee how long a order will take to arrive. However most shipments usually arrive within 3 to 9 business days from shipping date. We currently do not accept international orders.

Please be advised that in very rare cases an item might sell out and become back ordered after you checkout. In that case we will contact you and willyour item will ship your item as soon as it becomes available. If you ordered multiple items we will ship the in stock items immediately. You can always cancel the purchase of an item that we sell out of.

Thanks for visiting Level Up Video Games website and Happy Gaming!

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